Ep. 30: We've Trained 1,500+ Insurance Virtual Assitants. Here's How It Works. Ft. Melissa Rivera

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Издатель Sep 1, 2026

In this episode of Elevate the Hustle, Melissa Rivera, Head of Training at Elevate Teams, joins Stan Meytin and Dom Piccirillo to break down what it actually takes to build (and train) a great virtual assistant.

Melissa has trained over 1,500 VAs for U.S. insurance agencies over the last four and a half years, and in this episode she shares the real story behind her own path into insurance, the framework she uses to coach VAs through training, and the thinking behind Elevated Plus, the program built to give every agency its own custom process.

If you're an agency owner, a leader building out a team, or anyone curious about what separates a VA who thrives from one who doesn't, this episode is packed with practical insight on training, ownership, and what it really takes to build something that lasts.

In this episode, we cover:

* Melissa's path from pre-med student to Head of Training at Elevate Teams
* What "hustle" actually means, and why it's not about the hours
* The 4 traits she looks for before hiring any VA
* Why less than 60% of trainees make it to graduation, and why that's intentional
* The story behind Elevated Plus and why every agency's process is different
* Why licensed producers doing $15/hour tasks is costing agencies more than they realize
* How Hustle University became one of the most important parts of onboarding at Elevate Teams

Timestamps:
[00:00]– Intro
[00:56] – What does "hustle" mean to Melissa?
[05:35] – Growing up around insurance, before it was a career
[06:07]– Pre-med to insurance: her origin story
[09:50]– Meeting Dom and becoming an account manager
[11:58]– Building the training program from scratch
[13:22] – 56 waves, 1,500+ VAs trained
[14:08]– What it actually takes to succeed as a VA
[16:52] – Candela's transformation story
[19:23] – Coaching VAs for client interviews
[20:58]– The story behind Hustle University
[25:31] – Would she ever go back to being an agent?
[27:02] – Elevated Plus, explained
[31:12] – Her favorite part of working at Elevate Teams
[34:01] – Why BPOs can't compete on job security
[35:15] – "Go work in insurance"
[35:36] – The "get rich slow" scheme
[36:50] – Rapid fire questions
[39:55] – What graduation day is really like
[42:14] – The empanada side hustle

About our guest:
Melissa Rivera is Head of Training at Elevate Teams and the creator of Hustle University. She has trained over 1,500 virtual assistants for U.S. insurance agencies since joining the company, building the training and coaching program from the ground up.

About Elevate the Hustle:
Elevate the Hustle is a podcast for insurance agency owners who want to grow smarter, hosted by Stanley Meytin and Dominic Piccirillo, co-founders of Elevate Teams.

Connect with Elevate Teams: